Effective Business Communication
“What we have here is a failure to communicate.”
How often have you heard this expression or made the comment yourself? The most difficult challenge in today’s workplace is effective communication. This process addresses the following areas, verbal face to face, telephone, voice mail, written, text and of course EMAIL.
Many people think communication is transferring a precise piece of information from one mind to another. Effective Communication is a two-way process, sending and receiving. We need to consider the impact of listening skills on effective communication. The skills that are clarified require trust, mutual respect and building a climate of openness.
We deal with the “non-verbal” signals that we receive and send everyday. The cultural and generational differences are addressed in the effort to improve communication. Eye contact, enthusiasm and “silent messages” can enhance communication.
"We are very fortunate that we were introduced to Paul. The positive feedback we received after Paul completed his first two training modules on Leadership and Effective Communication was so overwhelming that we are utilizing him for training on Soft Skills. He has an excellent ability to engage his audience and solicit their participation. His enthusiasm and experience coupled with his professionalism makes him an ideal trainer. He has constantly sought to understand our business and customize the training for his students. The quality training that Paul provides inspires people to use it! February 17, 2009."
- Scott Donadio, JFC Construction
Hackensack, New Jersey
Year first hired: 2008
Top Qualities: Great Results, Personable, Expert