Customer Service
The Most Important Person
The Customer. Customer service…good or bad…can make or break your business. In our highly competitive marketplace, customer service is often the differentiating factor between businesses that compete head-on in other arenas…like selection, location and price.
With Anovick Associates we can help you improve customer focus and create excitement around winning customers as “Raving Fans”. Our system focuses on these key customer service areas:
- What Does the Customer Really Want
- What Does the Customer Really Mean
- Your Role in the Company’s Success
- Understanding Human Behavior
- The Power of Goal Setting
- Art of Satisfying Customers
- Being a Team Player
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- Cultivating Customer Loyalty
- Effective Communications
- The Art of Listening
- Handling Complaints and Mastering Difficult Situations
- Developing a Positive Company Image
- Estimating Your Quality of Service
- Becoming an Excellent Service Provider
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Client Comment:
"Thanks for working with my staff on the fundamentals and also launching our new team in Los Angeles. It is very important our staffs work as a team…your most recent sessions helped us begin our new venture with focus and understanding of what it takes to function as a team. Your ability to customize the content of the workshop and relate to my staffs helped us gain value in these sessions."
- Jeff Federman, Los Angeles, CA
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